Smith Micro makes white-label family safety and voicemail software for mobile network operators (MNOs) and cable operators. Carriers put their own brand on Smith Micro's products and offer them to subscribers. The core product is SafePath, a family safety platform offering parental controls, location tracking, screen time management, driver safety, and social media monitoring. SafePath is sold to carriers including AT&T, Boost Mobile, T-Mobile, and Orange Spain. Smith Micro also sells CommSuite, a visual voicemail platform sold primarily to Boost Mobile, which accounts for roughly 20% of revenue. Smith Micro earns recurring subscription revenue on a per-subscriber fee basis, so revenue scales with the number of families enrolled on each carrier's platform. The key strategic shift underway is moving SafePath from an optional add-on app — which subscribers can ignore or cancel — to software embedded directly in carrier rate plans and devices. SafePath OS comes pre-installed on standard Android handsets, creating dedicated kids' or senior phones. Because SafePath OS operates at the OS level, children cannot delete it. SafePath OS for Seniors extends the platform to an older demographic. When SafePath is embedded in a rate plan or device, every subscriber on that plan is automatically a SafePath user, which drives higher attach rates than the traditional app model. Smith Micro's cost structure is primarily engineering and employee costs, with gross margins in the mid-70% range. The company has been loss-making due to revenue declines, including the loss of a Verizon contract in 2023, and has undertaken significant cost reductions while pursuing new carrier wins in Europe and the U.S.