Lowe's is the second-largest home improvement retailer in the U.S., operating 1,759 large-format stores averaging roughly 112,000 square feet of indoor selling space, plus outdoor garden center space. Lowe's carries approximately 37,000 in-store SKUs across categories including appliances, lumber, building materials, plumbing, electrical, paint, flooring, and tools. Lowe's serves two customer types: DIY consumers, who represent roughly 70% of revenue, and Pro customers (contractors, tradespeople, and property managers), who tend to be more resilient during downturns since much of their work is non-discretionary repair and maintenance. Customers shop in-store, online, and via a mobile app, with fulfillment options including buy-online-pickup-in-store, same-day delivery, and next-day delivery on major appliances. Lowe's core retail business generates roughly 33-34% gross margins, with profitability driven by transaction volume, average ticket, product mix, and a continuous cost savings program targeting roughly $1B per year. Additional revenue streams include installed home services, protection plans, and an early-stage retail media network. In FY2025, Lowe's made two acquisitions — Foundation Building Materials, a distributor of drywall, metal framing, and insulation with over 370 branch locations, and Artisan Design Group, which provides design and installation services for flooring, countertops, and cabinets. Together, these businesses are intended to position Lowe's as a comprehensive interior solutions platform serving larger Pro customers and homebuilders, addressing what management describes as a $250B addressable market.
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