Boyd Group Services (BGSI) is one of the largest non-franchised collision repair operators in North America, with over 1,300 locations across Canada and the U.S. Boyd repairs vehicles damaged in accidents — body panels, frames, and glass — and bills insurance companies rather than vehicle owners directly. Boyd operates under regional brands including Boyd Autobody & Glass and Assured Automotive in Canada, and Gerber Collision & Glass in the U.S. Roughly 92% of sales come from the U.S. Boyd also runs two adjacent businesses: Gerber National Claims Services, a third-party administrator handling glass and roadside services for insurers, and scanning and calibration services for vehicles with advanced driver assistance systems. Boyd's revenue flows primarily through Direct Repair Programs (DRPs) — formal agreements where insurers steer policyholders to approved shops. The top five insurers account for roughly 54% of Boyd's total sales, with the largest single insurer representing approximately 19%. Revenue scales with claim volumes, number of locations, same-store performance metrics like repair cycle time, and sales mix across collision, glass, and calibration services. Labor is the most critical cost input — qualified technicians are scarce, creating wage pressure and limiting throughput. Boyd grows through acquisitions of fragmented, family-owned shops and greenfield openings, with DRP access being essential to making new locations productive. Insurers have been consolidating DRP volumes among fewer large operators, which Boyd views as a tailwind for its scale and geographic reach.