Helport AI sells AI-powered software to enterprise contact centers, primarily BPO operators in China. Its core product, AI Assist, is a real-time guidance platform that listens to live agent calls and delivers prompts, scripts, and compliance alerts in the moment. Contact center managers also use AI Assist for performance monitoring, automated quality assurance, and knowledge base management. Helport's primary end markets are outbound, sales-oriented contact centers in consumer lending, debt collection, insurance, and banking — sectors where call compliance and agent productivity directly drive revenue. Helport charges clients a monthly subscription fee plus a commission of roughly 7%–15% of the gross service fees earned by agents using the software, meaning Helport's revenue scales with both the number of agents on the platform and the billings those agents generate. The customer base is highly concentrated, with the top three clients (all BPOs) representing roughly 70% of revenue. Helport also operates a nascent AI+BPO business, where it bundles AI Assist with its own contact center agents — essentially operating as a BPO itself — primarily out of a new Philippines office. Helport's cost structure is heavily dependent on a single supplier, Youfei Shuke, which handles AI operations and model training. Helport owns the intellectual property developed under those arrangements. Beyond its core product, Helport has launched several early-stage products including HelportGo, a mobile app for individual professionals, and HyperX, an autonomous AI agent platform.