Xiao-I is a Chinese AI software company that develops cognitive AI solutions for large enterprises, including banks, insurers, telecom operators, and government agencies. The company utilizes natural language processing, speech recognition, and machine learning to automate customer service and back-office tasks. Its flagship product is an AI-powered contact center solution that handles inquiries and assists human agents. Xiao-I focuses its business model on generative AI through its Hua Zang Universal Large Language Model (LLM). This platform provides Model as a Service (MaaS) capabilities, including model training, cloud subscriptions, and API access. The company also provides traditional custom software development and recently introduced AI-powered hardware such as smart glasses. Xiao-I sells its products through direct sales teams and a tiered partner network. The company relies on third-party cloud infrastructure to deliver its services. Strategy focuses on international expansion in the Middle East and North America while targeting smaller businesses and monetizing its intellectual property portfolio through litigation.