Consensus Cloud Solutions provides cloud-based fax and secure document exchange services, primarily under the eFax brand. The core product lets businesses send, receive, and manage faxes digitally — via web interface, email, or API — without physical fax machines. Cloud fax contributes over 90% of corporate revenue. Consensus serves two customer types: a corporate segment (~64% of revenue) of roughly 65,000 customers spanning small businesses to large enterprises and government agencies, with healthcare as the largest vertical; and a SoHo segment (~36% of revenue) of ~638,000 individual and small business subscribers buying predefined subscriptions via e-commerce. Consensus is deliberately shrinking the SoHo segment by cutting marketing spend, treating it as a cash engine that funds investment in the higher-value corporate channel. Beyond core fax, Consensus offers healthcare-focused products including eFax Clarity (AI-powered data extraction from fax documents), eFax Conductor (an interoperability engine translating data between formats like FHIR and HL7 for EHR integration), and ECFax (a FedRAMP High-authorized fax product for government customers, with the VA as its flagship account). Revenue is primarily subscription-based, with usage-based charges on top, yielding predictable, recurring cash flows. Gross margins run ~80% on a non-GAAP basis, and adjusted EBITDA margins consistently run around 52-55%, with headcount as the primary cost lever. Consensus's growth strategy centers on deepening healthcare relationships by layering AI and interoperability tools onto the core fax network, expanding in the public sector using the VA as a reference account, and pursuing M&A now that leverage has reached its initial target.