Symbotic designs, builds, and deploys robotic automation systems for large warehouses and distribution centers. A typical Symbotic system automates the full flow of goods: robotic arms de-palletize inbound freight, autonomous mobile robots (called SymBots) store and retrieve cases at high speed within a dense storage structure, and robotic arms build outbound pallets sorted by store aisle. The system can also break cases into individual items for store-level fulfillment. Symbotic sells directly to large retailers and wholesale grocers, including Walmart, Albertsons, Target, and C&S Wholesale Grocers. Walmart is by far the largest customer and accounts for the vast majority of Symbotic's ~$22.5B backlog. In early 2025, Symbotic acquired Walmart's Advanced Systems and Robotics business and signed a new agreement to deploy automated micro-fulfillment systems in the back of Walmart retail stores, expanding Symbotic's reach from distribution centers to the final node of the supply chain. Revenue breaks into three components: upfront capital system sales (recognized over a roughly 12-18 month installation period), recurring software maintenance fees charged over a minimum 15-year period after a system goes live (70%+ gross margins), and lower-margin operation services. System contracts are cost-plus, meaning input cost increases are passed through to customers. Symbotic also owns 35% of GreenBox, a JV with SoftBank that builds and operates Symbotic-automated warehouses for third-party tenants, with GreenBox committed to purchase at least $7.5B of Symbotic systems over six years.