Concentrix is a global business process outsourcing (BPO) and technology services company that manages customer experience (CX) operations for large enterprises. Clients outsource customer-facing and back-office functions — across voice, chat, email, and digital channels — to Concentrix to reduce costs and improve service quality. Concentrix serves more than 2,000 clients across five verticals: technology and consumer electronics, retail/travel/e-commerce, communications and media, banking/financial services/insurance, and healthcare. The business is primarily labor-based, billing clients per transaction handled or per agent deployed, and is delivered predominantly offshore (Philippines, India, Eastern Europe, Latin America, Africa) to manage costs. A key lever is "shore shift" — migrating work from onshore to offshore delivery, which temporarily compresses revenue but expands margins over time. Beyond core CX delivery, Concentrix has expanded into higher-value adjacent services, including data analytics, financial crimes and compliance, B2B sales enablement, and IT services, which represent roughly 20% of revenue and are growing faster than the core. Concentrix also offers a proprietary AI platform — iX Hero (agentic AI, sold as SaaS per-seat) and iX Hello (autonomous AI, priced on a gain-share model) — which exited FY25 at roughly $60M in annualized revenue. The company's growth strategy centers on exiting low-complexity, commoditized work, accelerating offshore migration, scaling adjacent services, and commercializing its AI platform to improve revenue mix and margins over time.