AvePoint sells cloud data governance, security, and backup software, primarily to organizations running Microsoft 365, SharePoint, and Teams — a segment that represents just over 90% of revenue. The company's Confidence Platform is organized into three suites: Control (data governance and access policy enforcement), Resilience (backup-as-a-service and ransomware recovery), and Modernization (cloud migration and AI-readiness tooling). A growing use case is governing agentic AI deployments, such as tools built on Microsoft Copilot Studio, where AvePoint provides visibility and policy enforcement over what AI agents can access and do. AvePoint packages its platform into tiered bundles designed to simplify the initial sale and create a natural upgrade path. The typical customer starts with one use case — often backup or governance — and expands over time. AvePoint serves enterprises, mid-market, and SMB customers across all major industries and regions. Enterprise customers (~52% of ARR) are served through direct sales, while mid-market and SMB customers are increasingly served through a channel of roughly 6,000 MSPs, resellers, and system integrators, which now accounts for 56% of total ARR. The business model is SaaS subscription-driven (~77% of revenue), with ARR as the primary operating metric. Net revenue retention runs at 110%, driven primarily by cross-selling additional platform modules rather than price increases. Gross margins run around 75%, reflecting the high-margin SaaS mix.