Sangoma sells business communications technology, providing cloud-based and on-premise phone systems, cloud calling, and networking services to businesses, service providers, and OEMs. The company's core offering is its Communications as a Service portfolio, which includes Unified Communications as a Service, cloud contact center software, SIP trunking, and developer APIs. Sangoma also provides managed networking and cybersecurity services, alongside hardware such as IP desk phones and VoIP gateways. Additionally, Sangoma develops and sponsors the open-source communications platforms Asterisk and FreePBX, leveraging this user base as a funnel to sell commercial software add-ons, hardware, and support services. Sangoma's business model focuses on generating recurring subscription revenue from cloud services, supplemented by usage-based network fees and one-time hardware sales. The company sells directly to large enterprises and carriers, while relying on a global channel partner network of distributors, resellers, and agents to serve small and mid-sized businesses. Sangoma's growth strategy centers on acquisitions, expanding its channel network, and cross-selling products across its installed customer base.