SolarWinds makes software that helps IT professionals monitor and manage their technology infrastructure — covering networks, servers, applications, databases, and cloud environments. The core product portfolio spans three areas: Observability (monitoring across on-premises, cloud, and hybrid IT environments), Database Performance Management (monitoring and optimization across SQL, open-source, and cloud-native databases), and IT Service Management (service desk, ticketing, and workflow automation). SolarWinds serves over 300,000 customers ranging from small businesses to large enterprises across financial services, retail, manufacturing, education, and government. SolarWinds sells primarily through a direct inside sales model — customers discover products via digital marketing, trial full-featured versions, and then buy, with minimal need for field sales or professional services. The company is transitioning from legacy perpetual licenses to subscriptions, with subscription revenue now roughly 38% of revenue and growing, while maintenance fees on the legacy installed base account for roughly 55% and are declining. About 94% of total revenue is recurring. SolarWinds' profitability is driven by high maintenance renewal rates, a ~1.6x revenue uplift when converting perpetual license customers to subscriptions, and a low-touch sales model that supports unusually high adjusted EBITDA margins. The core growth strategy is to land customers with a single product, then expand wallet share over time through subscription conversions and cross-selling adjacent products.