ibex is a business process outsourcing company that provides customer experience and customer support services. The company operates through two service lines: ibex Connect and ibex Digital. ibex Connect handles omnichannel customer service, technical support, and back-office operations across voice, chat, email, SMS, and social media. ibex Digital provides performance marketing and e-commerce customer acquisition solutions. ibex serves digital-first technology companies and large enterprise clients across verticals including healthcare technology, retail and e-commerce, financial technology, and telecommunications. The company delivers services through offshore, nearshore, and onshore facilities located in the Philippines, Pakistan, India, Jamaica, Nicaragua, Honduras, and the United States. Under its business model, ibex charges clients based on interaction volumes or agent hours, while also generating revenue from AI-assisted resolutions via its Wave iX platform. The company's growth strategy focuses on expanding within existing client accounts, increasing lower-cost offshore delivery, and integrating artificial intelligence tools with human agents.