CareCloud provides technology and services that help healthcare providers manage the business side of running a medical practice or hospital. The company's two core offerings are revenue cycle management (RCM) — end-to-end medical billing, coding, claims submission, denial management, and collections — and cloud-based Electronic Health Records (EHR) and Practice Management (PM) software, typically sold as an integrated bundle. CareCloud serves roughly 45,000 providers across approximately 2,900 independent practices and hospitals in all 50 states, spanning 80 specialties. Clients primarily pay a percentage of their medical collections, tying CareCloud's revenue directly to client financial performance. A key structural advantage is CareCloud's offshore workforce in Pakistan (~3,300 employees), which the company argues operates at roughly 17% of equivalent U.S. labor costs, enabling competitive pricing while maintaining margins. CareCloud's primary growth engine is M&A: the company has completed over 20 acquisitions since its 2014 IPO, acquiring smaller RCM and healthcare IT assets at roughly 0.6x–1x revenue and rapidly migrating them to its offshore delivery model, targeting ~25–30% operating margins within approximately nine months of closing. The 2025 acquisition of Medsphere expanded CareCloud into the hospital market, adding ED, inpatient, and health system customers. CareCloud is also launching AI products — including an AI phone receptionist (stratusAI Desk Agent) and ambient clinical documentation (cirrusAI Notes) — sold as add-ons to its existing platform, while also using AI internally to automate billing workflows and reduce per-claim labor costs.