Genpact provides business process management (BPM) and technology services to large enterprises globally. Originally spun out of GE to manage its back-office operations, Genpact runs mission-critical business processes on behalf of clients — finance and accounting, supply chain management, procurement, claims processing, and customer service. Genpact organizes its business into two service types: Core Business Services (CBS, ~76% of revenue), which covers traditional BPM and application management, and Advanced Technology Solutions (ATS, ~24% of revenue), which covers data and AI, digital technology, advisory, and agentic AI solutions. Genpact earns revenue through FTE-based contracts, fixed-fee or outcome-based contracts, and a growing SaaS/ARR model tied to its proprietary agentic software products. The company's strategy, branded "GenpactNext," centers on growing ATS as a share of total revenue — ATS generates more than 2x the revenue per headcount and grows at more than 2x the overall company rate, expanding margins as the mix shifts. The flagship ATS product is an agentic accounts payable suite, where AI agents autonomously handle routine tasks while human experts handle exceptions. Genpact serves clients across financial services, consumer goods, healthcare, and high-tech through direct enterprise sales and a growing technology partner channel including AWS, Microsoft, Google, and Salesforce.