SoundThinking is a public safety technology company that sells software tools to law enforcement agencies, primarily U.S. police departments, city governments, universities, and corporate campuses. Its flagship product, ShotSpotter, is a wide-area acoustic gunshot detection system that uses a network of outdoor sensors to detect, locate, and alert police to gunfire within roughly 45 seconds. ShotSpotter is deployed across 178 cities and 22 campuses, covering over 1,092 contracted square miles, and is priced on a per-square-mile SaaS subscription basis. NYC is the largest customer, accounting for roughly 29% of revenue. ShotSpotter anchors a broader "SafetySmart" platform that includes CrimeTracer (AI-powered investigative intelligence), CaseBuilder (digital case management), ResourceRouter (AI-driven patrol deployment), PlateRanger (license plate recognition), and SafePointe (passive AI-based weapons detection). Most products are priced per sworn officer on an annual subscription basis, except SafePointe, which is priced per lane at roughly $20,000 per year. The SaaS model generates predictable, recurring revenue with a reported 99% retention rate, and the company pursues a "land and expand" motion within its existing customer base. Gross margins run in the mid-to-high 50% range, with costs largely fixed once deployed, making incremental expansion highly profitable. Key growth vectors include domestic ShotSpotter expansion, international deployments at roughly 3x domestic pricing, and SafePointe adoption in healthcare driven by a California mandate requiring weapons detection in hospitals by 2027.