Docusign makes software that helps organizations create, sign, and manage agreements digitally. Its flagship product, eSignature, is the leading electronic signature solution globally, allowing customers to send documents for digital signing across virtually any device. eSignature remains the dominant revenue driver and is used across industries for contracts, real estate, loan documents, HR onboarding, and government forms. Docusign's newer product, Intelligent Agreement Management (IAM), launched in April 2024, extends beyond e-signature to manage the full agreement lifecycle. IAM includes Navigator (an AI-powered agreement repository), Maestro (a no-code workflow builder), Agreement Desk (a collaboration hub), and AI tools for contract review, data extraction, and identity verification. Docusign positions IAM as a "system of record" for agreements — analogous to a CRM for customer relationships. Docusign generates 98% of revenue from subscriptions, with eSignature historically priced on envelope volume and IAM priced per-user with a consumption-based credit model rolling out for enterprise customers. Subscriptions run one to three years, with most customers paying annually in advance. Docusign serves over 1.8 million customers ranging from small businesses to global enterprises, with the U.S. representing roughly 70% of revenue. The core growth strategy is converting the existing eSignature customer base to IAM, pushing deeper into large enterprises, and leveraging a proprietary dataset of nearly 200 million private agreements to train AI models.