Verint sells AI-powered software to large enterprises that run contact centers. The core product is the Verint Open Platform, a cloud-hosted suite of over 50 AI bots that automate discrete tasks within customer service workflows — summarizing calls, coaching agents in real time, handling self-service inquiries, and evaluating call quality. The fundamental value proposition is labor cost reduction: Verint argues that a brand can spend roughly $2,000 on an AI bot license to automate a function that otherwise costs $40,000 in agent labor. More than 80 of the Fortune 100 use Verint, spanning financial services, healthcare, insurance, telecom, and retail. Verint sells primarily through a direct enterprise sales force. Revenue is roughly 72% Americas, 18% EMEA, and 10% APAC. Verint generates revenue almost entirely from software subscriptions, with about 80% of revenue coming from subscription ARR. There are two models: bundled SaaS, which is fully cloud-hosted and where all AI bot revenue lives, and unbundled SaaS, which covers legacy on-premises or hybrid deployments. AI bots are priced on consumption, creating a land-and-expand dynamic where customers start small, validate ROI, and scale usage over time. Gross margins are around 73% and expanding as the mix shifts toward recurring software. Verint's growth strategy centers on deepening AI bot adoption within its existing installed base of roughly 4 million contact center agents globally, expanding to new enterprise logos, and developing a more autonomous partner channel.