LivePerson sells a cloud-based conversational AI platform that helps large enterprises shift customer service interactions from voice-based contact centers to digital messaging channels — including SMS, web chat, mobile apps, and third-party apps like WhatsApp. The platform combines AI bots, generative AI tools, and large language model integrations with human agents, allowing a single agent to handle many simultaneous conversations rather than one call at a time. LivePerson's customers are primarily Fortune 500 companies, with healthcare, financial services, and telecom collectively representing around 70-80% of bookings. LivePerson operates as a SaaS business, with roughly 92-93% of revenue coming from recurring subscription fees for platform access and the remainder from professional services. Average annual revenue per customer runs around $640,000-$665,000. Revenue scales as customers add users, automate more conversations, or upgrade to higher-tier packages that include the full GenAI suite. LivePerson sells primarily through a direct enterprise sales force and is building out a partner-led channel targeting system integrators and technology partners including Google Cloud, Amazon Connect, and Avaya. The company has been managing revenue attrition and cutting costs aggressively to maintain adjusted EBITDA. A key recent development was a debt exchange in mid-2025 that reduced total debt by $226M and extended maturities to 2029, which LivePerson believes had been causing customers to delay multiyear contract renewals.