Crexendo is a cloud communications software company with two distinct businesses. The first is a wholesale software platform (built on the acquired NetSapiens platform) that Crexendo licenses to telecom service providers — telcos, cable companies, and independent providers — who use it to power their own cloud communications offerings. As of year-end 2025, Crexendo had over 240 active licensees supporting over 7 million end users globally. Rather than charging per seat, Crexendo licenses based on concurrent sessions, allowing licensees to oversubscribe their networks and reduce per-seat costs as they grow. The average licensee pays roughly $6,000/month under contracts averaging ~$475,000 in total value. The second business is a direct retail UCaaS service sold to SMBs on monthly subscriptions under 36- to 60-month contracts, offering cloud phone systems, contact center, video collaboration, and related tools. The average retail customer pays roughly $350/month. Crexendo sells retail services directly, through channel partners, and through resellers including UScellular. The wholesale software segment (~44% of FY25 revenue) carries materially higher gross margins (~74-78%) than the retail segment (~56% of revenue, ~55-57% margins) and has been growing faster. Crexendo's growth strategy focuses on capturing licensees displaced from Cisco's BroadSoft and Microsoft's Metaswitch platforms, expanding AI-powered add-ons (including an AI receptionist product called Kairo), migrating infrastructure to Oracle Cloud to reduce costs and accelerate international expansion, and pursuing bolt-on M&A targeting existing NetSapiens licensees.