eGain sells AI-powered knowledge management software to large enterprises, primarily for contact center and customer service operations. The core product, the eGain AI Knowledge Hub, centralizes an organization's knowledge — policies, procedures, product information, compliance requirements — into a single source of truth, then delivers trusted answers to agents and customers in real time. The problem eGain addresses is that contact center agents must handle complex inquiries, but the knowledge they need is scattered across SharePoint, CRM platforms, and legacy systems; without a centralized knowledge foundation, agents give inconsistent answers, AI tools underperform, and compliance is difficult to enforce. Beyond the Knowledge Hub, eGain offers an AI Agent product line covering customer self-service and real-time agent guidance during live interactions, plus a more mature Conversation Hub for omnichannel interaction management (chat, email, SMS, phone). eGain sells directly to large enterprises in North America and Western Europe, supplemented by reseller and system integrator partners. Revenue is roughly 93% SaaS, structured as multi-year per-seat or per-session subscriptions recognized ratably. eGain's go-to-market follows a land-and-expand model — winning a beachhead in one business unit, then expanding across the enterprise — with JPMorgan Chase, which grew to over 100,000 users, as the flagship example. eGain embeds its knowledge delivery into existing agent desktops from providers like Genesys and Salesforce rather than replacing them, which is central to its distribution strategy.