eGain sells a SaaS-based knowledge management platform to large enterprises and government organizations with high-volume customer service contact centers. The company's core product, the eGain AI Knowledge Hub, centralizes enterprise policies, procedures, compliance rules, and product information into a single repository to deliver real-time, guided answers to frontline agents, self-service tools, and AI systems. eGain also provides eGain AI Agent, an assistant that guides agents during live customer interactions across major contact center platforms, and eGain Conversation Hub, an omnichannel interaction management application. eGain focuses on compliance-heavy industries, including financial services, insurance, and healthcare. The company operates a SaaS model, selling multi-year subscriptions priced by the number of agents or self-service sessions, alongside implementation and consulting services. eGain distributes products through a direct sales team and integration partnerships with contact center and CRM providers, using a land-and-expand strategy to grow adoption across enterprise business units while transitioning legacy customers to its AI platform.