NICE is a global enterprise software company serving two markets: Customer Engagement (~84% of revenue) and Financial Crime & Compliance (~16% of revenue). The core Customer Engagement product is CXone, a cloud-based contact center platform (CCaaS) that lets organizations manage customer service operations across voice, digital, and self-service channels. Enterprises use CXone to route inquiries, manage agent workforces, record and analyze interactions, and deploy AI automation to handle interactions without a human agent. NICE's 2025 acquisition of Cognigy added a conversational and agentic AI layer to CXone, enabling companies to build and deploy autonomous AI agents. NICE also serves public safety agencies through its Evidencentral platform for digital evidence management. The Financial Crime & Compliance segment operates under the Actimize brand, offering fraud detection, anti-money laundering, and trading compliance tools to banks and financial institutions via the X-Sight cloud platform and Xceed mid-market solution. NICE's revenue is primarily cloud subscriptions (~77% of total revenue), using both seat-based pricing for the core platform and consumption-based pricing for AI products, where revenue grows as customers automate more interactions. NICE sells through a direct enterprise sales force and a partner ecosystem, serving over 25,000 organizations across 150 countries. Key growth drivers include the ongoing migration of enterprise contact centers from on-premises to the cloud, AI upsell into the existing customer base, and international expansion.